Author: Leonard Momos Juma (University of Science and Technology, Kenya), Umulkher Ali, PhD (University of Science and Technology, Kenya) and Shitseswa E. Ayub, PhD (University of Science and Technology, Kenya)
Abstract: This study investigated about the influence of human resource capacity on public health service delivery in the Western Kenyan Region. The study employed the descriptive correlational research design. A closed-ended questionnaire was used as a source of data from 264 staff and 69 patients from selected health facilities. Data was processed through regression analysis to establish the relationship between the independent and the dependent variables. The study concludes that enhancing the human resources capacity through collaborative decision-making and training leads to improved public health service delivery. The study, therefore, recommends that the Ministry of Health in the County Governments should enhance the human resources capacity through collaborative decision-making in that opinions of workers are taken into consideration in daily operations. Furthermore, different forms of training like in-service training, mentorship, coaching, workshops and seminars should be considered so as to effectively enhance the public health service delivery.